Practical crypto exchange guides: deposits, fees, and troubleshooting
Topic
Spotting fake support, fake apps, phishing and common scams.
An OKX anti-phishing code gives you a personal marker to check in official emails. Follow the current app and web setup paths, choose a safe code, test it, and use a four-step routine when an email is missing the code or still looks suspicious.
Strange login alerts, orders you never placed, balances moving on their own - in that moment, speed beats diagnosis. An ordered checklist: cut access, freeze the exits, preserve evidence, file the ticket. Then harden so it cannot recur.
Tokens you never bought showing up in your wallet - sometimes with an impressive 'value' - are bait. Three mechanics: approval phishing, scam-site token names, and dust tracking. The correct response is simpler than you think: nothing.
Do not trust a logo, blue check or sender name. Verify the full domain, email, phone number or Telegram account with OKX Channel Verification.
Your bank account got frozen after receiving a P2P crypto payment: why it happens, how to respond to bank vs law-enforcement freezes, what evidence to prepare, and how to prevent it.
Can you recover crypto sent over the wrong network or to a wrong address? Four scenarios: self-recoverable, platform-recoverable, paid recovery, and definitively lost — plus prevention.
Real support never contacts you first. The 7 standard moves of fake-support scams: unfreezing offers, 'safe accounts', screen sharing, pay-to-withdraw — know the script and you won't fall for it.
Fake exchange apps and phishing sites are among the top causes of beginner losses. URL checks, download channels, and on-page red flags — a complete pre-login checklist.