01
How to Submit an OKX Support Ticket and Check Its Status
Use the official OKX support form or Assistant, keep the public description within its limit, and check or reply to tickets as a signed-in or guest user.
Topic
Account & Troubleshooting
KYC, login, risk-control and other account issues, solved.
02
How to Set Up an Authenticator App on OKX and Reduce SMS Reliance
Set up an authenticator app on OKX without locking yourself out. This guide covers the app and web routes, QR-code and setup-key safety, phone migration, code errors, and the 24-hour restriction after a reset or change.
03
How to Enable or Disable SMS Verification on OKX: What You Can Change
Trying to enable SMS, stop prompts, or recover an old number on OKX? Check which action your account supports, when to troubleshoot a missing code, and what changing the linked number involves.
04
OKX Deposit, Purchase, and Withdrawal Limits: How KYC Level Sets Your Ceiling
Hit a quota mid-purchase, or bumped into the 24-hour withdrawal cap? Both trace back to identity verification level. Here is the logic connecting levels to limits, where to check yours, and the only legitimate way to raise them.
05
OKX SMS Code Not Arriving? Fix Delivery or Use Unable to Verify
If an OKX SMS code does not arrive, check the linked number, phone filters and carrier, then use the alternative or recovery method shown by OKX. Includes separate checks for email and rejected codes.
06
How the OKX Withdrawal Allowlist Works: New-Address Lock and Verification
Understand the allowlist, 24-hour new-address lock, 30-day verification and permanent verification before changing withdrawal security settings.
07
OKX Passkey Setup: Fix No Passkey Found and New-Phone Errors
Set up an OKX passkey in the app or on the web, then fix No passkey found, QR-code, browser PIN, and new-phone errors without removing a working credential too early.
08
Lost Access to Your OKX Phone Number or Email? Change It Safely
Use separate paths depending on whether you can still log in, and plan for identity checks, wallet backup and the post-change security restriction.